Privacy & Cookies Policy

1. Introduction

1. We are committed to safeguarding the privacy of our website visitors.
2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.
3. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
4. In this policy, "we", "us" and "our" refer to Anna Eraut Limited.

2. How we use your personal data

1. In this Section 2 we have set out:
   • the general categories of personal data that we may process;
   • the purposes for which we may process personal data; and
   • the legal bases of the processing.
2. We may process data about your use of our website (“process data”). The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.
3. We may process information contained in any enquiry you submit to us regarding services ("enquiry data"). The enquiry data may be processed for the purposes of offering marketing and selling relevant services to you. The legal basis for this processing is consent.
4. Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

1. We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
2. We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation, to protect your vital interests or those of another person, or for legal claims.

4. Retaining and deleting personal data

1. This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. We may retain your personal data where such retention is necessary for compliance with a legal obligation, or to protect your vital interests or those of another person.

5. Security of personal data

1. We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
2. We will store all your personal data on secure servers, personal computers and in secure manual record-keeping systems.
3. Data relating to your enquiries will be protected using encryption technology during transmission.
4. Transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure, and we cannot guarantee its security.

6. Amendments

1. We may update this policy from time to time by publishing a new version on our website.
2. You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights

1. You may instruct us to provide you with any personal information we hold about you.
2. We may withhold personal information that you request to the extent permitted by law.
3. You may instruct us at any time not to process your personal information for marketing purposes.
4. You will usually agree in advance to marketing use, or we will offer you the opportunity to opt out.

8. Personal data of children

1. Our website and services are targeted at persons over the age of 18.
2. If we believe we hold personal data of someone under that age, we will delete it.

9. Updating information

1. Please let us know if the personal information that we hold about you needs to be corrected or updated.

10. About cookies

1. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser.
2. Cookies may be "persistent" or "session": persistent cookies remain until expiry or deletion, session cookies expire when the browser is closed.
3. Cookies typically do not contain personal info, but may be linked to it.

11. Cookies that we use

1. We use cookies for the following purposes:
   • Analysis – to help us analyse the use and performance of our website and services;
   • Cookie consent – to store your preferences in relation to the use of cookies.

12. Managing cookies

1. Most browsers allow you to refuse and delete cookies; methods vary by browser.
2. Blocking all cookies may negatively impact website usability.
3. If you block cookies, you may not be able to use all website features.

13. Your data

1. You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, email anna@annaeraut.com